1. Information We Collect

We may collect the following information:

• Name
• Contact details, including email address
• Billing and delivery information
• Demographic information such as postcode, preferences, and interests
• Information relevant to customer surveys, promotions, or offers
• Technical data such as IP address, browser type, and device information

2. How We Use Your Information

We collect and use your information to:

• Process orders and manage your account
• Maintain internal records
• Improve our products, services, and website functionality
• Send marketing communications where you have provided consent
• Conduct market research and customer analysis
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

4. Data Security

We take appropriate physical, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

5. Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit our website. They help us provide essential website functionality, analyse performance, and personalise your experience.

Types of Cookies We Use

• Essential Cookies: Required for website functionality, shopping cart, and checkout security.
• Analytics Cookies: Help us understand how visitors use our website.
• Marketing Cookies: Used to deliver relevant advertising and measure campaign performance.
• Functional Cookies: Remember preferences such as location and currency.

6. Third-Party Services

We may use trusted third-party services including Shopify, Google Analytics, Meta (Facebook), Microsoft, Pinterest, Klaviyo, and other marketing or analytics providers. These providers process data in accordance with their own privacy policies.

7. Managing Your Cookie Preferences

You can manage or withdraw your cookie consent at any time using the cookie settings on our website or through your browser settings. Disabling certain cookies may affect website functionality.

8. Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Accessing & Updating Your Information

If you believe that any personal information we hold about you is incorrect or incomplete, please contact us and we will promptly correct it.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@cycologygear.com